Log container ID, location, shift, forklift and damage type. Also record handling or trip volume; raw counts do not compare different workloads fairly.
Compare damage per handling count. At repeat locations inspect floor joints, forks, turning clearance and stack alignment. Records point to where to investigate, not proof of cause.
Trial one correction and record its start date. Track the same rate and workload; if both change, do not attribute the result to the intervention alone.