Nobody knows when the leak started, and the gel may have worked in between sealed product packs. That is why goods, gel pack and box get three separate decisions.
- Move the box flat to a safe place and set the damaged pack aside without squeezing it. Mark and photograph the goods it touched, and tie the pack lot and the order to the record.
- Goods: check the integrity of the primary packaging and read the gel content from the pack's safety data sheet (SDS). Wiping the outside is not a fitness decision; your quality procedure makes it.
- Box: if gel has entered seams, foam or scratches, check whether an approved method removed it completely. A box that cannot be cleaned is held apart.
If a second leak appears in the same lot, investigate the batch and the preparation conditions, not the single pack.
