An alarm sent to many people can lack a clear owner; sending, response and ownership are separate records.
Decision table
- Alarm type
- Primary and backup
- Send and acknowledgment time
- Escalation owner
Product decision is separate
Seeing a notification does not prove ownership. Record acknowledgment and transfer of responsibility.
Test the protocol
Test contacts, timing, acknowledgment, delay and escalation; keep shift lists current.
The authorized quality role decides product disposition; an alarm threshold alone does not.
