A failed delivery extends the route and may place the box in uncontrolled storage. Define redelivery rules before dispatch.
Agree on return route and timeline with the carrier. Send returned goods for quality review using records and product requirements; inspect the box separately.
An unavailable recipient may change route or waiting. Set a return plan and decision owner first.
Document recipient confirmation, contact sequence and return point.
Keep the carrier timeline; check goods and box separately.
Sources and correction policy for this article
