How to track meal delivery in care settings

Match meal, recipient and handoff time; verify special meal details against the authorized care plan.

4 December 2022Updated 23 September 2026

Short answer

Match each tray to the recipient and meal record; check special diet or allergen details against the authorized care plan. Record dispatch and handoff times, carrier and staff owner. Segregate an unaccepted or mismatched meal and notify care staff; document any approved change.

In care settings, a handoff error can involve matching the meal to the recipient as well as transport. Compare the tray label with the current service list.

At dispatch, record meal code, recipient, carrier or trolley ID, time and staff owner. Verify allergen or special diet instructions only against the authorized plan.

At handoff, check label and packaging, then record time and recipient. If there is a mismatch or delay, segregate the meal, notify care staff and document the resolution.

Sources

FAO, control of operations and food hygiene

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How to track meal delivery in care settings

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