Warranty alone does not explain scope.

Repeatable method

Request written terms for product and parts, start condition, exclusions and claim steps.

Shift control card

  • Scope
  • Start condition
  • Exclusions
  • Claim and evidence

When requesting an Isotec TBX quotation, send route data and included items in the same appendix.

When it recurs

If quote and document conflict, request clarification before ordering; do not infer terms from a general page.