Explaining container damage only as operator error may not prevent recurrence. Record the task and equipment access at the time, then look for a process correction.
Complete the incident entry
Record container ID, component, date, shift, task, observed symptom and photo. If repaired, add the part replaced and the result.
Find why a behavior recurs. Describe the observed action, such as dragging, loading weight on a lid, unsuitable washing or forcing a latch. Review with the shift whether a trolley, lifting space, cleaning tool or training was available.
Measure one correction
Trial a change in equipment layout, work instruction or brief training. Compare subsequent fault and repair records using the same categories to see whether it helped.
