Branch holding time depends on the service and why the parcel is waiting. A transfer, an address issue and a recipient collection request are different events; check the latest carrier scan and next step.
If the wait is extended, confirm branch contact or collection options under the carrier's official terms. When the delay falls outside the packout test, a delivery timestamp alone is not evidence of product temperature.
On collection, document the packaging, any logger data and the shipment's condition. If temperature history is missing or an excursion is suspected, segregate the product and refer it to the quality owner.
