In ship-from-store, the same stock appears on the shelf and in online orders. Track the workflow with timestamps and order records, including the staging of chilled goods.
Stock and picking. Record stock confirmation and picker start and finish times when an order arrives. Link unavailable items and approved substitutions to the order.
Sequence for chilled items
Set the pick sequence according to store procedure and product instructions. Record when chilled goods leave the shelf and pass the final check.
Courier staging
Record holding conditions, staging start and handoff time. If the area or equipment does not meet product requirements, do not leave the order there; alert the responsible person.
Substitution and handoff
Verify substitutions against customer approval and product information. At transfer, record order code, courier and time to mark the handoff.
Review the workflow. Review picking time, unavailable stock, staging duration, temperature records and return reasons together. Remeasure when demand or product mix changes.
