Insurance cover for a cold-chain shipment depends on the wording of the policy and carriage contract. Read the documents before an incident and do not assume universal cover.
Check insured parties, shipment origin and destination, product declaration, deductible, exclusions and any conditions for temperature excursions.
Confirm the claim channel and deadline, required documents and adjuster process from the policy. Terms may differ by product, transport arrangement and cover.
Link the packing instruction, packaging configuration, device and calibration details, raw logger data, delivery records and incident photos in the shipment file.
After an incident, segregate the product, preserve records and promptly consult the insurer and quality team. Disposal or use should follow the authorized product assessment process, separately from policy review.