Equipment decisions can affect the people doing the work as well as product conditions. Do not assume easier work automatically reduces mistakes or staff turnover.
Choose a narrow task first, such as moving a container from a vehicle to a delivery point. Observe the number of lifts, steps, waits and rearrangements using a consistent method.
During a pilot, observe the same task under as similar load and route conditions as possible. Record changes; elapsed time alone does not capture the full workload.
Ask workers which steps became harder or easier. Record feedback separately from observation, using concrete topics such as access, grip, height and cleaning.
Compare results with the earlier measure using the same units and conditions. One trial cannot establish general productivity, error or absence outcomes.
At the end of the pilot, decide with the team whether to continue, adjust or stop. Reassess under new conditions before extending it to another task or shift.
