Manufacturer, importer, distributor and reseller roles can coexist in one offer; one role does not establish another. Before ordering, match each function to evidence and a contact.
Match company and product names. Compare the entity on quotation, order confirmation and invoice with product model and manufacturer documentation. Request a written explanation for any entity or model mismatch.
Request evidence for each role
Ask separately who made the product, what document supports import details, the scope of any sales representation, and who provides technical service.
Clarify after-sales workflow
Obtain in writing where to open parts orders, fault reports and any warranty request. If authority or scope documents are not provided, do not assume the authority; make the written document a condition.
When the other side can state in writing who it is, the rest is easy. For Isotec that answer comes from the GEBHARDT distributor for Türkiye.
