For a delivery without a dock, verify the route from vehicle to doorway in advance. Assess parking, curb, slope, uneven surfaces, thresholds and doorway together.
Use the dimensions and weight of the actual loaded container; check that handling equipment suits the route and the store's requirements.
Agree the delivery time, receiving point, handling equipment and empty-container return with the store contact. Define an alternate step if access is blocked or the surface changes.
Follow the site's risk assessment for staffing, personal protective equipment and load handling. Confirm capacity and slope suitability from equipment documents and instructions.
Record parking location, route obstacles, equipment used, recipient and any wait on the route form. Review recurring issues by store and update route instructions.
