A problem at handover does not automatically mean reject or accept. Use the approved acceptance criteria; if uncertain, keep the product separate from usable stock and start the decision process.
Record product and batch ID, delivery note, arrival and handover time, packaging condition, display or logger data, device ID, and deviation details. Link any photos or attachments to the record number.
Notify the sender and carrier through the institution's procedure. Hold the product in the designated quarantine area while maintaining the conditions required by its product information; do not dispatch or use it.
The quality lead should review product information, shipment records, and the incident, then document rejection, release, or further investigation. The receiving employee should not decide clinical usability alone.
Classify repeat deviations by supplier, route, packaging, and logger. Link root cause and corrective action to each batch and monitor later deliveries against the same criteria.