How to hand product information to a customs broker

Send product identity, purpose and shipment context in one controlled file; flag uncertain points as written questions.

10 August 2025Updated 23 September 2026

Short answer

Bring the exact product name and code, materials, function, dimensions, quantity, and invoice and packing-list versions into one file. Explain whether the transaction is a sale, sample, repair or return; ask the broker to confirm applicable documents and close open questions in writing.

Information for the broker should identify the product and transaction clearly; do not substitute a marketing name for a technical description. Keep code, material, function, dimensions and photos in one version-controlled file.

Reconcile quantities, item descriptions and package allocation on the invoice and packing list against the product file. State special context such as a sample, repair, return or temporary use at the outset and ask about its document implications.

Do not guess uncertain classification, origin or document fields. Answer broker questions with supporting records; retain the final file, response and name of the person who approved it.

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Topics:Supply relationships Regulations and standards

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