Deviation count alone does not explain performance. Present each indicator with its calculation and decision.
Traceability record
- Indicator name
- Numerator and denominator
- Period and source
- Owner and action
Connect the record to a decision
For record completeness, numerator is trips with required fields and denominator is all trips. Track missing files separately.
Application step
Separate outcome and process indicators. Note definition and comparison period when route, volume or coverage changes.
State the review an out-of-target result triggers; redefine KPIs with no action.
